KidsWoodWorks.com Guarantee and Return Policy

TO RETURN A PRODUCT WITH A WORKMANSHIP PROBLEM: 

• You must advise us by e-mail, within 30 days of the date that you received your order, that you are not satisfied with your order and provide specifics regarding your complaint.
• IF YOU ORDERED THE WRONG COLOR, TEXT OR STYLE, please be advised that you will not be eligible for a refund.  Each order is custom made to your specifications, and it is the customer’s responsibility to order correctly for the item they want. 
• You must obtain approval from us, and a “Return Authorization” (RA) number, prior to returning the merchandise.
• The product must be returned within 10 days of the date that you received your RA#.
• When returning an item, you must enclose the original invoice or a copy of it in the shipment.  Your RA# must be indicated on the outside of the shipping package.
• The merchandise must be unused.
• When you are provided with the RA number, you will be advised where to ship the merchandise.
• When we receive your return, we will evaluate the problem(s) and either fix them or make a replacement and return the product to you.
• You are responsible to pay for the return freight charges back to us.  In turn, YOU WILL NOT BE CHARGED FOR FREIGHT, when the repaired or replacement merchandise is shipped back to you and your “return freight charges”  will be reimbursed to you at standard ground UPS rates for your location.
• If we can not correct the workmanship and/or problem to your satisfaction, we will refund your full purchase price and freight charges.

FOR OTHER RETURNS: